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ElegantWigs's Return & Exchange Policy

ElegantWigs's Return & Exchange Policy





We know it is difficult to purchase a wig over the internet so ElegantWigs.com provides a customer-friendly return/exchange policy. We also offer color insurance, see our Color Ring Loaner Program that will allow a free color exchange without any restocking fees.


In the hair goods industry, when a wig is returned by a customer, we believe that it should not be resold as a new wig.

At ElegantWigs.com we sell only new, authentic, brand-name wigs and hairpieces with the exception of our Clearance Wigs section where we provide full disclosure, and a low price to compensate.


Model wearing Upstage by Raquel Welch

Upstage is a 100% hand knotted classic mid-length page combined with a natural looking hairline featuring a Sheer Indulgence cap with an invisible, sheer lace front.
More Raquel Welch styles can be found on our Raquel Welch wigs page.


Please read the details below and call us if you have any questions.

Returning Your Wig


All returns must be in like-new condition with tags attached and be repackaged in the same manner as received. The wig product box should be inside a sturdy shipping box.

Wigs are fragile items, so it is important to re-package your return in the same manner as it was received. Wig caps can be creased and synthetic hair can be subject to cold set when return wigs are not properly packaged for shipping.

Sorry, we can't accept returns of items that are marked "close-out" or were purchased in the Clearance Wigs section. That's the trade-off for getting such a great price!

A returned item must be sent back within 21 days after you receive it. We are not responsible for lost return shipments, so please insure your return package.

You may either include a note with appropriate details along with your order number, or, download, print, and fill out our Return & Exchange Form.
Click here to download.


Once we receive your exchange/return item we'll have a manufacturer's rep inspect the wig. Then we'll execute your instructions for exchange or refund. The exchange or return credit process can take up to two weeks after we receive your package. Most customers who want their exchange piece quickly, go ahead and order it and wait for the credit to catch up.


Model wearing Jett by Estetica Design

Jett by Estetica Designs from the Naturalle Collection is a sleek asymmetric pixie with a side sweep of layered longer bangs. Jett is a versatile style. Depending upon your mood, wear it mussed up with a spunky edge, or smoothed and refined.


Returns


Our restocking fee is 15% of selling price listed on ElegantWigs.com website and, if we shipped for free, we will add shipping and handling of $15.00 US Domestic, or actual cost of Express or International shipping.

If we determine that returned merchandise has been worn or used in any way, or if you have made multiple returns, additional restocking fees will apply.

Sometimes a customer who is not sure of the appropriate style or is purchasing a wig for the first time will order a large number of wigs with the idea of returning most.

Be aware that our restocking fees will increase with multiple returns – and they can go all the way up to 50%. This can be an expensive way to choose a style.

Please give us a call and allow us to help you narrow your selection, save money, and get the best hairstyle and color for you!

Refused for Delivery will be charged restocking fees.


Exchanges


Restocking fees apply to all exchanges to a different brand, as well as to color exchanges within the same brand, unless you have ElegantWigs.com color insurance. If you are purchasing an exchange wig and you don't have our Color Insurance, we will work with you to reduce the restocking fee because of your subsequent purchase - usually 8%, instead of 15%.


If you take advantage of our Color Ring Loaner Program and get a color ring first, before you order a wig we'll give you color insurance for one free color exchange for the same style, absolutely free. Just return your wig promptly, in like-new condition with original packaging, tags attached, and no perfume odor. Include a note telling us what color you want in exchange and we'll ship you an alternate color choice, free! Since we can only provide one exchange per item, please read our Get Color Right page.


Note: Color insurance applies to the style that is purchased. If you are exchanging for another style, or another brand, then a restocking fee will apply to your exchange.


International and Express Shipping customers must pay our discounted shipping with color insurance


Model wearing Kenzie by Tony of Beverly

Kensie by Tony of Beverly is a short layered popular style with side swept fringe finished with a brushed up back featuring an UltimateFit open cap construction.


Refunds


For a credit card or PayPal refund we add $15.00 to the restocking fee to pay for the Free Shipping we provided when the wig was shipped to you. We actually lose money on a refund as our restocking charges only cover a portion of the packaging, shipping, inspection, return to and restock from the manufacturers, and cc service fees we incur on every order.


Please understand that we can only provide a refund for a single item. If you are returning multiple items we will refund the amount of the most expensive single item and give you in-store credit on the balance.


Address to ship returns to:


Dot Com For Beauty, Inc
ElegantWigs.com
9030 West Sahara, Suite 535
Las Vegas, NV 89117

US Customers
Telephone: 1-888-394-4748

Customers Outside the US including Canada
Telephone: 1-702-987-4746 (not toll free)

Email: sales@elegantwigs.com

Customer Service is available:
Mon-Fri: 7:30 AM - 4:30 PM PST
Sat: 8 AM - Noon PST
If the line is busy or if it is off hours
Leave a message and someone will return your call.

If you have any questions, give us a call toll free at 888-394-4748


Model wearing Rene of Paris style Coco

Blair by Rene of Paris from the Hi Fashion Collection is a sleek, smooth style that falls below the shoulders with multiple face framing feathered layers. Blair features a 100% hand tied lace front for off the face styling options and a 100% hand tied monofilament center part.






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