Don't Fall For Website Scams Selling Counterfeit Wigs!
A SPECIAL MESSAGE TO LUNA WIG CUSTOMERS AND OTHERS WHO HAVE FOUND THIS PAGE.
PLEASE DO NOT CALL US ABOUT YOUR ORDER FROM EITHER LUNA WIGS OR ANOTHER WIG SITE. WE HAVE PROVIDED THIS PAGE FOR YOUR EDUCATION. WE CAN NOT ANSWER YOUR QUESTIONS OR REALLY HELP YOU REGARDING YOUR SPECIFIC WIG ORDER.
PLEASE READ THE INFORMATION WE OFFER BELOW. WE DO FEEL YOUR FRUSTRATION AND ANGER TOWARDS WIG SITES THAT RIP OFF THEIR CUSTOMERS.
BE AWARE that there are many websites selling counterfeit wigs of inferior quality. As far as we can tell, many of these sites are all based in China. Many women are enticed by the unbelievably, very low prices, and do not realize what they are getting until the shoddy merchandise arrives.
What you can expect if you order a Chinese wig knock-off:
1. The synthetic or human hair is not of good quality. It appears dry and the colors are not exact. The workmanship is shoddy.
2. These wigs are not made from exact specifications - they are made based on a photograph. Therefore the measurements are imprecise, at best.
3. It is very difficult to get these sites to accept a return. You will not even be able to return your wig unless you pay high shipping costs back to China.
4. Many of these sites post fake reviews to create the illusion of customer satisfaction.
5. It will take two to three weeks for your wig to arrive, because of the long distance in shipping.
Actions you can take if you purchased a counterfeit wig:
Contact the company via email and tell them (in writing) that the merchandise is "not as pictured". When they inform you that you will have to pay return shipping to China, contact your credit card company and tell them you received "counterfeit merchandise" and you want to file a "chargeback" because the merchandise is "not as described" and the company is charging you an excessive amount to return.
Send your credit card company a link to this page!
Here is a list of the Chinese websites we have discovered that are selling counterfeit wigs. We will continue to add to it.
TELL US YOUR STORY
If you have had dealings with one of these Chinese wigs sellers, tell us your experience.
Please email details to email@example.com - put "stop wig ripoffs" into the subject line.
You Can Buy With Confidence When You Purchase Your Wig From ElegantWigs.com!
We are located in the USA
We Offer Fast Free Shipping with a Best Price Guarantee!
ALSO Beware Phishing Schemes
Emails attempting to fool people into revealing their credit card credentials or other personal information by pretending to be from legitimate sources are referred to as 'phishing'. These can be very sophisticated scamming efforts using bogus trademarks and websites designed to appear authentic. ElegantWigs will never ask for your credentials via email. Never reveal personal information, especially credit card credentials to anyone making a request for them via email, no matter how legitimate the presentation.
Even clicking a link in such an email can result in your computer getting infected with trojans designed to capture sensitive information. Scammers have become exceptionally skilled at making authentic looking representations and stories that sound real, so the best defense is to never click links in an email unless you are certain the message is actually from expected sender. If in doubt about an email that claims to be from us, contact us directly and ask.
Elegant Wigs is committed to providing our customers with the best wigs available, at the best prices anywhere.
Remember, if a wig sale looks too good to be true, it probably is!
We stand behind our products with a best price guarantee and fast, free shipping.
Thank you for shopping with us.